Effective Date: 10/10/2025
Last Updated: 10/10/2025
Madhav Mart (“we,” “our,” “us”) values your trust and respects your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our stores, use our website, or interact with our mobile application. By engaging with our services, you agree to the practices described in this policy.
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We may collect the following information:
Name, phone number, email address
Billing and shipping address
Payment information (processed securely via third-party providers)
Order history, invoices, receipts (online & in-store)
Loyalty program details (if applicable)
Product preferences and shopping behavior
IP address, browser type, device details
Cookies and similar tracking technologies
Reviews, ratings, feedback
Information shared with customer service representatives
2. How We Use Your Information
We use your information to:
Process purchases, returns, and deliveries (online & in-store).
Manage customer accounts and loyalty programs.
Provide customer support and resolve queries.
Improve our website, app, and in-store experience.
Send order updates, promotional offers, and personalized recommendations (you can opt out anytime).
Prevent fraud, theft, and unauthorized activity.
Comply with tax, accounting, and legal obligations.
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3. Sharing of Information
We do not sell or rent your personal data. We may share information only with:
Service Providers: Payment gateways, logistics/delivery partners, IT and marketing services.
Business Partners: Vendors or suppliers for product fulfillment.
Legal Authorities: Where required by law or to protect rights and safety.
Business Transfers: In case of mergers, acquisitions, or restructuring.
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4. Data Security
We implement administrative, technical, and physical safeguards to protect your data. While we strive for maximum security, no method of electronic transmission or storage is 100% secure.
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5. Your Rights
Depending on your location, you may have the right to:
Access, update, or correct your information.
Request deletion of your personal data.
Opt out of promotional messages.
Restrict or object to certain data uses.
Request a copy of your personal data.
To exercise these rights, contact us at [9824103546].
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6. Cookies & Tracking (Online Use)
We use cookies to:
Improve browsing and shopping experience.
Remember preferences and cart items.
Deliver personalized offers.
You may control cookies through your browser settings.
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7. In-Store Privacy Practices
When shopping in-store, we may:
Collect your details for billing, returns, or loyalty programs.
Use CCTV cameras for safety and theft prevention (footage is retained as per law).
Offer digital receipts via email/SMS (only if you consent).
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8. Third-Party Links
Our website and app may contain links to third-party platforms. We are not responsible for their privacy practices.
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9. Children’s Privacy
We do not knowingly collect information from children under 13. If we become aware of such data, we will delete it immediately.
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10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website/app and will include the revised “Last Updated” date.
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11. Contact Us
For questions or concerns regarding this Privacy Policy, please contact:
Madhav Mart
Email: janaksindhav@gmail.com
Phone: 9824103546
Address: Rajkot
