Return & Refund Policy – Madhav Mart
Effective Date: 10/10/2025
Last Updated: 10/10/2025
At Madhav Mart, we strive to provide you with the best shopping experience both in-store and online. If you are not fully satisfied with your purchase, our Return & Refund Policy ensures a smooth process.
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1. Eligibility for Returns
A product may be eligible for return if:
It is returned within [X days – e.g., 7 or 15 days] of purchase/delivery.
It is unused, unwashed, and in its original condition & packaging with tags/labels intact.
You have the original receipt/invoice (for in-store purchases) or order confirmation (for online purchases).
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2. Non-Returnable Items
Certain items cannot be returned for hygiene, safety, or legal reasons, such as:
Perishable goods (e.g., groceries, dairy, fresh food).
Personal care, cosmetics, and hygiene products (e.g., soaps, creams).
Undergarments, innerwear, or opened packaged items.
Discounted/clearance items marked as Final Sale.
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3. Return Process
a) For Online Purchases:
1. Raise a return request via our website/app within the return window.
2. Our team will arrange for pickup or guide you to the nearest Madhav Mart store.
3. Once the item is inspected and approved, a refund or replacement will be processed.
b) For In-Store Purchases:
1. Bring the product along with the original invoice to the store within the return window.
2. Our staff will inspect the item.
3. If approved, you may opt for refund, store credit, or exchange.
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4. Refund Policy
Online Payments (UPI, Card, Net Banking, Wallets): Refunds will be credited back to the original payment method within [X days, e.g., 5–7 business days].
Cash on Delivery (COD): Refund will be issued via store credit or bank transfer (customer to provide details).
In-Store Purchases (Cash/Card): Refunds will be processed to the original mode of payment or via store credit.
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5. Exchange Policy
Products can be exchanged for a different size, color, or another product of equal value.
If the replacement item is of higher value, the difference must be paid.
If it is of lesser value, the balance will be refunded as store credit.
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6. Damaged or Wrong Items
If you receive a defective, damaged, or incorrect product, please contact us immediately at [Insert Email/Phone] or visit the nearest Madhav Mart store. We will arrange for a free replacement or full refund.
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7. Cancellations (Online Orders)
Orders can be canceled before dispatch for a full refund.
Once dispatched, cancellation is not possible; you may request a return after delivery as per this policy.
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8. Contact Us
For any queries regarding returns and refunds, please contact:
Madhav Mart – Customer Support
Email: janaksindhav@gmail.com
Phone: 91+98241 03546
